13 July 2009
Naysayers might think that this Twitter approach can only work one person at a time, but BT, like many companies venturing into social media, are aware of the power of word of mouth, and that active internet users are vocal both in their … If you’ve read this far (fingers crossed) I’d like to think that your opinion of BT customer service is less a faceless name in a huge call centre in India , and more Cameron and Stephanie in a little Irish town called Enniskillen
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